Picbook Customer Support

1. Contact us

• Email: manager@x-ti.org
• Website: https://x-ti.org/picbook/en
• We aim to respond within two business days.

2. Frequently asked questions (FAQ)

Q1. Reading mode does not work on a specific web page.
The website's structure may have changed, or content may be loading lazily. Try again after the page fully loads. If it keeps happening on a specific address, email us the address and we will look into it.

Q2. Videos do not appear in the list.
The App recognizes <video> tags and video files in the body (mp4, webm, m3u8, etc.). Embedded videos from external players such as YouTube may be restricted from in-app playback due to copyright protection policies.

Q3. Where are saved images and videos kept?
They are stored only in the Picbook library on your device. They are deleted when device storage runs out or the App is deleted, so back up important content separately.

Q4. I see adult content.
Picbook does not filter content on the websites you visit. We comply with App Store age rating policies. If you find inappropriate default content links, please report them immediately; after review they will be removed from the default links.

Q5. The App is slow or freezes.
If the problem persists after restarting the App, report it by email together with the iOS version you are using.

3. Support termination notice

If support is terminated, we will give advance notice through the App and the website at least 30 days beforehand.