Cascade Photos
Cascade Photos Support
Effective 23 August 2026 · Last modified 23 August 2026 · XTI Corp
Cascade Photos — discover your photos anew
1. How to contact us
If you run into a problem with Cascade Photos, contact support with the following information:
- Device model and iOS version
- Cascade Photos app version
- When the problem occurred and how to reproduce it
- Error message or screenshot
- Photo access status (full access, limited access, or no access)
Support contact: manager@x-ti.org
Please do not attach photos themselves, other people's personal information, or sensitive content to support requests unless necessary.
2. Troubleshooting
| Symptom | What to check first |
|---|---|
| Photos are not displayed | Check whether Cascade Photos's photo access is allowed in iOS Settings |
| Only some photos are displayed | If limited photo access is set, edit the selected photo list |
| The feed is empty or slow | Restart the app and check device storage, iOS updates, and photo library status |
| The app crashes or errors repeat | Update the app and iOS to the latest versions and retry; contact support if it continues |
3. Scope of support
The operator will respond diligently to inquiries about app features, photo permissions, and personal information. However, the operator may not be able to resolve issues with Apple Photos, iCloud, device hardware, iOS, network, or the photo library itself.
Contact
- XTI Corp · manager@x-ti.org
- Website: https://x-ti.org/cascade-photos/en
- Hours: Weekdays 09:00–18:00 (KST) · We aim to respond within two business days.