Wake up, Drink up Support and FAQ

Q1. The alarm did not ring.

Please check in this order:

1. iPhone Settings → Notifications → Wake up, Drink up: make sure Allow Notifications, Lock Screen/Banners/Sounds are all on.
2. Check whether a Focus mode (Do Not Disturb, Sleep, etc.) covers the alarm time — add the App to the Focus mode's allowed apps.
3. Make sure the alarm's switch is on inside the App.
4. The alarm works normally even when the App is fully closed (swiped away).

Q2. Does the alarm ring in silent mode?

• The notification sound itself follows the silent switch due to iOS policy. This is a common limitation of iOS apps.
• Instead, tapping the notification and entering the App immediately plays a ringtone and vibration regardless of the silent switch.
• Vibration requires "Vibrate on Silent" to be enabled in iPhone Settings → Sounds & Haptics.

Q3. I tapped the notification, but the screen freezes or the App closes.

If it persists after updating to the latest version, send the time of the issue and your device model/iOS version to manager@x-ti.org.

Q4. The water mission keeps failing.

• Make sure your face and your drink (cup, can, or bottle all work) are visible together on screen.
• In a bright environment, hold your drink up for about one second to verify.
• If Camera permission is off, enable it in Settings → Wake up, Drink up.

Q5. My streak broke. Can it be restored?

Pro subscribers get the streak shield applied automatically once a week, so the streak survives a missed day. Free users do not have the shield.

Q6. Can I use the App without a subscription?

Yes. The core features — camera water verification, three alarms, snooze, streaks/points/badges, and the global counter — remain free.

Q7. Can I move App data to another device?

Alarm and record data is stored on the device and is not transferred automatically. Cloud sync is planned for a future update.

Q8. I want to suggest a feature.

Send your ideas to manager@x-ti.org anytime. User suggestions influence update priorities.