DuoVault

DuoVault Customer Support

Last updated: August 16, 2026

1. Contact us

2. Frequently asked questions (FAQ)

Q1. I forgot my passphrase. Can my data be recovered?
Because of the end-to-end encryption design, data cannot be recovered if the passphrase is lost. For security, the passphrase is never stored on a server.

Q2. How do I restore the couple vault?
Sign in with the same Apple/Google account and enter your app passphrase; the couple vault can be restored even after reinstalling.

Q3. How does breakup mode work?
When breakup mode starts, your partner's access is blocked immediately, and shared items are blurred for 7 days before being permanently deleted. You can cancel the breakup within those 7 days.

Q4. How do I cancel the Premium subscription?
Turn off auto-renewal in iOS Settings → Apple ID (profile) → Subscriptions → DuoVault.

Q5. Where do I ask about payments or refunds?
Payments are processed by the Apple App Store, so refund and billing inquiries should be filed with Apple Support.

3. Bug reports and feedback

If you run into an error or have a suggestion, email us with the following details.

  • Device and OS version in use
  • When it happened and how to reproduce it
  • A screenshot if possible (excluding sensitive content)

4. Support termination notice

If support is terminated, we will give advance notice through the app and the website at least 30 days beforehand.

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